Terms & Conditions

Contract

Your contract is with Nemo Travel Ltd. By asking us to confirm your booking, you are agreeing to the terms and conditions laid out below.

Booking process

A binding contract comes into existence between us upon the receipt of any monetary payment (either as a partial payment or in full) for your itinerary. No contract will exist between the parties until such monies have been received.

If you are booking more than 60 days in advance of the date of travel, we require the payment of a minimum but not limited to a 20% non-refundable deposit at the time of booking confirmation and the remaining balance to be paid 60 days before the departure date. If you are booking within 60 days of the departure date, full payment will be due at the time of booking confirmation.

If full payment is not received 60 days before the departure date, we reserve the right to cancel your travel and apply the cancellation charges set out in paragraph 5.

It is the responsibility of the lead booking name responsible for making the booking to ensure all in their party are aware of and have read these terms and conditions.

Medical Conditions and Disabilities

If you or any member of your party have any medical problem or disability which may affect your travel, please use our traveller form to tell us once you confirm your booking, so that we can advise as to the suitability of the chosen arrangements. If we have not been informed within 30 days of booking and there are extra charges incurred from our suppliers, travellers will be liable to cover these.

Insurance

We require you to purchase travel insurance. You must be satisfied that your insurance fully covers all your personal requirements including but not limited to pre-existing medical conditions, cancellation charges, medical expenses and repatriation in the event of accident or illness. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

Cancellation by You

Cancellation of travel must be made over email and is effective from the date we receive the notification. Upon cancellation, all deposits will be forfeited. We will always attempt to recover your funds from suppliers to postpone your trip or change destination, this is managed on a case-by-case basis.

If the reason for cancellation is covered under the terms of your insurance policy you may be able to reclaim these charges. Notwithstanding the above, if we have issued airline tickets to you and you choose at any time to cancel them, then we will refund solely the amount of money we reclaim from the airline. If we have previously indicated that an amount greater than the above is non-refundable then that amount supersedes this table.

Documentation

Please carefully read your confirmation invoice, tickets and all other documentation we send you as soon as you receive them. Contact us immediately if any personal information appears to be incorrect as it may not be possible to make changes later. You will be responsible for any costs and expenses involved in rectifying any inaccuracies in personal information if we have not been informed.

Pricing Itineraries

Our itineraries are priced up based on the current prices and your Travel Expert will state how long the price is valid for. After a Confirmation Invoice has been sent to you, the price we have quoted will be confirmed, unless additional items are added to your trip.

Changes to Your Itinerary

If you wish to change your itinerary after a deposit has been made, we will endeavour to make the changes required. Any change made will result in the booking being re-priced at the rate in effect at the time of the change and additional deposit or balance payments may be required to confirm the change.

Force Majeure

We cannot accept liability or pay compensation where the prompt performance of our contractual obligations is prevented or affected by, or you suffer any damage or loss as a result of force majeure. In these booking terms and conditions, force majeure means any event that we or the supplier of services in question could not reasonably foresee or avoid. Such events are likely to include war, threat of war, civil strife, riot, civil disorder/unrest, industrial dispute, actual or threat of terrorist activity, natural or nuclear disaster, fire, breakout of an epidemic or pandemic disease, technical problems with transport, cancellation or amendment to any scheduled flight, closure, congestion of airports or ports, adverse weather conditions and all similar events outside our control. In the circumstances amounting to force majeure, we will not be required to refund any money to you, although if we can recover any monies from our suppliers we will refund these to you without any charge by us.

Limitation of Liability

You agree that Nemo Travel Ltd’s liability to you will never be greater than the amount spent on the trip and that you will not seek to secure any judgment for an amount greater than the amount spent with us. You recognize that adventure travel carries risks and that your travel insurance will be used in case of unforeseen circumstances. Please note we cannot accept any liability for any damage, loss, expense or other sums of any description. Additionally, we cannot accept liability for any sums which relate to any business losses.

Our Responsibilities

We accept responsibility for ensuring your travel is supplied as described in your Confirmation and any Amendment Invoices. Please note we cannot accept responsibility for any services which do not form part of our contract. This includes for example any additional services or facilities, which your hotel or other supplier agrees to provide for you where the services or facilities are not advertised on our website and we have not agreed to arrange them. The information contained on our website is correct to the best of our knowledge at the time of the confirmation of your booking.

Our website descriptions and other information provided or made available in a resort often refer to “other activities and excursions”, which are available at the property. These activities and excursions are not run nor controlled in any way by us and are part of the contract outlined in your itinerary.

Please remember that the infrastructure in the countries you are visiting may not be up to the same standards as your country of residence. Some resorts may experience the occasional power cut or water shortage. We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever that results from any of the following:

• a) The fault of the persons affected or any members of their party, or
• b) The fault of a third party not connected with the booking of your travel, which we could not have predicted or avoided, or
• c) Force majeure and like events, or
• d) The fault of anyone who is not carrying out work for us (generally or in particular) at the time of booking.

Finally, we will not be responsible where you do not enjoy your travel, or your experience is made less enjoyable due to a reason you did not inform us beforehand (e.g. disability).

Carriers

Carriage by air and sea is subject to the terms and conditions of the carriers with whom you are travelling and to international conventions. We accept no liability whatsoever for cancellations, strikes, timetable changes, diversions, technical issues unrelated to us, lost or mislaid luggage, rescheduling costs, missed accommodation, or delays which result from any operational decision of the carrier concerned. We accept no liability for death, injury or illness that derives from carriage by air or sea.

Your Responsibility

You must ensure that your travel documents, passports, visas and vaccination certificates are in order and that you ensure that you have taken the advice of your primary care physician with regard to inoculations. We will offer general advice but cannot be held responsible if you do not comply with current requirements before your departure. We do not accept liability for any advice given of a general nature before the travel commencing. You are responsible for a timely check-in for all flights and for presenting yourself to take up all pre-booked components of your travel. No credit or refund will be given to you should you fail to take up any component of your travel or if you lose any travel documents. We draw your attention to the fact that there are certain inherent risks involved in all of the travels that we supply and these must be accepted by you at your own risk. If you wish to discuss any such risks with us we would be more than happy to provide advice over the telephone or in writing.

Extra Items

You agree that if you ask us to assist with medical treatment, evacuation or any other emergency services, Nemo Travel are not responsible for the quality or adequacy of the services. Baggage is carried entirely at your risk and we are not responsible for any loss or theft.

Your local suppliers reserve the right to remove anyone from a trip without refund who acts in a manner that it considers unsafe or inconsiderate to fellow travellers.